•  Frequently Asked Questions
    Can I change my password? At this time, PowerSchool does not allow for the ability to change your password.  Please record it and keep it somewhere safe so you have it when you need it (wallet, purse, day planner).

    Can other people see my child’s grades and information? As long as you protect your password, others will not be able to see your child’s information. Each child/parent is issued a unique identification login and password.

    I have multiple children in the district.  Can I have access to all their accounts under just one username and password?  PowerSchool 6.x does allow for a single sign in; however, it has not yet been enabled. We are working to impliment  this as soon as possible. For the time being, each student has his or her own individual login. (updated 6/10/2011)
    My husband/wife and I are separated/divorced, can we get another parent username and password for our child’s account?   No.  Unfortunately, the PowerSchool program only allows one parent account to be created per child.  Therefore, both parents will have to use the same username and password that was assigned by the district.
    Why does it bring up the logon screen every so often when I'm in PowerSchool? PowerSchool will request login information every 10 mintues to ensure the security of grades and attendence.
    May I view my child's grades online at any time or is it limited to just certain times of day?  Parent access to PowerSchool is available 24/7 during the school year. Periodic outages may occur throughtout the year for routine maintenance. PowerSchool will be unavailable during the summer for maintenance and upgrade.
    What is the proper procedure to follow if I have questions regarding my child's grades in a class?  Questions concerning grades should be directed to your child's teacher.

    What does the assignment "due date" mean? The way in which teachers enter scores and due dates of an assignment varies and is somewhat based on individual preference. As shown in PowerSchool, due dates could mean any of the following:

         1. The date the assignment was given

         2. The date the assignment was recorded in the grade book

         3. A future date when the assignment will be due and/or recorded.

    Why does my student have a 0 (zero) in a class, but PowerSchool does not show a letter grade? The teacher has most likey opened the gradebook and entered an assignment, but has yet to record any scores for that assignment.


    I've calculated the grade that my child should have and it is different than the grade shown; is it wrong? Teachers may choose to weigh their various assignments. If you have questions or concerns, please contact your student's teacher.
    My password wasn't working or I lost my password.  What do I do? See the Contact  page.
    I am not getting emails from PowerSchool. Why? Check that your email address is correctly entered on the Email Notifications page. Next, check your spam folder. If the emails are caught in your spam folder, add powerschool@calsd.org to your "allowed" emails list.

    When I click on the teacher’s name to email the teacher, my email program doesn’t work correctly or does not open.  Unfortunately, this is not a problem we can help you with since everyone’s email programs are different.  Your email program needs to be setup correctly on your computer.  You may want to view the HELP area or menu for your email program or contact your Internet Service Provider for further assistance.

    I can't login to the parent or student portal.  I put in my username and password and click submit.  After clicking submit, the page reloads to a blank username and password line and does not login.  Help?    PowerSchool uses "cookies" and this means your internet security is set too high, probably to the highest level of security, which blocks cookies.   Depending on your browser, you will need to find the Internet Security area and turn it down a level or two so cookies are accepted.  You can find out more information about this by going to your web browser's help menu and doing a search on "cookies" or "internet security."
Last Modified on June 12, 2011